Our Return policy lasts 14 calendar days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return items (if applicable)
Return the new, unopened items to us within 14 calendar days of delivery.
For any product valued over £100 you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process.
To complete your return, we require a receipt or proof of purchase.
Simply contact our support team at firstname.lastname@example.org, if you have any questions regarding your return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next ,contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Exchanges (if applicable)
We currently do not offer exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.